Technology Service Desk
IT support services that keep your business moving forward.Tap into the Technology Service Desk that’s ready to tackle any tech issue, ensuring your business never skips a beat.
Turn your IT challenges into opportunities
Don’t just manage disruptions—overcome them with SMX’s tech support services. We deliver rapid, effective resolutions that keep your operations running smoothly and enhance overall customer satisfaction. With SMX, expect more than a quick fix; expect a strategy that strengthens your IT resilience over time.
Expert help at your fingertips
No matter the technology or device you get:
Immediate Access to Expert Technicians
Connect instantly with qualified technicians via chat, phone, or email for real-time support for device-related issues.
Responsive Problem Resolution
Experience swift, effective troubleshooting to address your needs and maintain technological operations.
Data Recovery and Protection
Secure and recover your critical data with our in-house recovery services.
Tailored Technological Consulting
Get customized solutions that optimize your management models, automate processes, and improve customer experiences.
Seamlessly integrate IT support
Embed SMX’s tech support services into your infrastructure, ensuring that all your users have instant access to the help they need for any device, at any time.
Benefit from our cloud-based infrastructure:
● Quickly integrate our support services with minimal disruption
● Access our services through a simple web portal
● Stay ahead with automatic updates that keep your systems secure
Remote Support Services
At SMX, our presence across key regions means we can offer local expertise with an international reach, seamlessly addressing your engineering challenges no matter where your business operates. From our headquarters in Miami to regional offices across the United States, Latin America, Europe, and Asia, we ensure that you have access to contracting options tailored to facilitate the execution of your projects.
Standard Services
Get on-demand IT support to keep your devices up and running—from configuration to troubleshooting.
Advanced Services
Get full-spectrum IT management—from managing user accounts to configuring networks and software.
Standard services: Reliable support when you need it most
Our standard services are your first line of defense against IT disruptions, offering round-the-clock support to keep your technology operational and efficient.
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- ● Multichannel Accessibility: Reach out via chat, phone, or email for immediate assistance.
● Desktop and Mobile Support: Whether you’re using Windows, Mac OS, Android, or iOS, we’ve got you covered.
● 24/7 Support: Day or night, our experts are here to provide the help you need.
● Unlimited Incident Handling: No caps on the number of issues we’ll address, ensuring your operations stay smooth.
● On-Site Support: If remote troubleshooting doesn’t solve the issue, we’ll send a technician directly to your location.
- ● Multichannel Accessibility: Reach out via chat, phone, or email for immediate assistance.
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- ● Multichannel Accessibility: Reach out via chat, phone, or email for immediate assistance.
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- ● Desktop and Mobile Support: Whether you’re using Windows, Mac OS, Android, or iOS, we’ve got you covered.
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- ● 24/7 Support: Day or night, our experts are here to provide the help you need.
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- ● Unlimited Incident Handling: No caps on the number of issues we’ll address, ensuring your operations stay smooth.
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- ● On-Site Support: If remote troubleshooting doesn’t solve the issue, we’ll send a technician directly to your location.
Advanced services: Proactive IT management
Our advanced services provide everything needed to ensure your systems are efficient, secure, and fully optimized.
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- ● User Account Management: Registration, updates, and cancellation of user profiles, mail accounts, SharePoint, and Active Directory.
● Account Recovery: Unblocking and password resets.
● Access and Permission Controls: Configuration and management of permissions for internet, network printers, scanners, VPNs, and shared folders.
● IT Support for Systems and Software: Full support and maintenance for browsers, MS Office, antivirus, printers, and other essential software.
● Email System Management: Setup, configuration, and optimization of email accounts and mailbox capacities.
● Custom Configurations: Tailored settings for network printers, software, drivers, user profiles, and more to suit your specific operational needs.
- ● User Account Management: Registration, updates, and cancellation of user profiles, mail accounts, SharePoint, and Active Directory.
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- ● User Account Management: Registration, updates, and cancellation of user profiles, mail accounts, SharePoint, and Active Directory.
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- ● Account Recovery: Unblocking and password resets.
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- ● Access and Permission Controls: Configuration and management of permissions for internet, network printers, scanners, VPNs, and shared folders.
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- ● IT Support for Systems and Software: Full support and maintenance for browsers, MS Office, antivirus, printers, and other essential software.
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- ● Email System Management: Setup, configuration, and optimization of email accounts and mailbox capacities.
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- ● Custom Configurations: Tailored settings for network printers, software, drivers, user profiles, and more to suit your specific operational needs.
Onsite Support Services
Sometimes, remote support isn’t enough. For those times, our onsite service specialists are ready to step in. With a swift response to your workplace, we handle complex issues firsthand to ensure minimal downtime.
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- ● Comprehensive Equipment Support: Installation, uninstallation, and repair of essential tech equipment, including PCs, laptops, printers, and other peripherals.
● Advanced Configuration Services: Setup and configuration of devices and network systems to ensure optimal performance and user compatibility.
● Device Repairs: Direct onsite repairs for urgent hardware failures, with part replacement handled efficiently to minimize impact on your operations. Parts quoted separately.
● Dedicated Technical Assistance: Personalized support from experienced technicians who understand your IT infrastructure.
● Flexible Scheduling: Service times arranged to suit your business hours, reducing operational disruptions.
- ● Comprehensive Equipment Support: Installation, uninstallation, and repair of essential tech equipment, including PCs, laptops, printers, and other peripherals.
Empower and protect your business
Digital Support Services
Maximize efficiency and safety—from secure cloud data storage to optimizing your web presence for accessibility.
Digital Security Services
Fortify your business operations—from round-the-clock surveillance to advanced threat management.
Support services: Streamline your operations
Empower your business with digital solutions that optimize every touchpoint, enhancing efficiency and ensuring continuous improvement.
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- ● Cloud Data Storage: Safely store and retrieve critical data from any device.
● Online Reputation Management: Monitor and control your digital footprint to maintain a positive online presence.
● Device Localization: Secure and locate devices in case of loss or theft.
● Data Backup Solutions: Ensure data integrity and availability with robust backup systems.
● Web Optimization: Improve the usability and navigability of your website.
- ● Cloud Data Storage: Safely store and retrieve critical data from any device.
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- ● Cloud Data Storage: Safely store and retrieve critical data from any device.
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- ● Online Reputation Management: Monitor and control your digital footprint to maintain a positive online presence.
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- ● Device Localization: Secure and locate devices in case of loss or theft.
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- ● Data Backup Solutions: Ensure data integrity and availability with robust backup systems.
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- ● Web Optimization: Improve the usability and navigability of your website.
Security services: Fortify your digital environment
Safeguard your operations with advanced security measures that proactively manage risks and protect your digital assets from evolving threats.
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- ● Security Monitoring: Examine and strengthen the security of your wireless networks.
● Network Vulnerability Analysis: Identify and address security weaknesses in your network infrastructure.
● Anti-Ransomware: Defend against ransomware and lateral attacks.
● 24/7 Cyber Assistance: Immediate support for security incidents to minimize potential damage.
● Cyber Risk Scoring: Analyze your company’s cyber risk profile to tailor your security strategies effectively.
- ● Security Monitoring: Examine and strengthen the security of your wireless networks.
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- ● Security Monitoring: Examine and strengthen the security of your wireless networks.
-
- ● Network Vulnerability Analysis: Identify and address security weaknesses in your network infrastructure.
-
- ● Anti-Ransomware: Defend against ransomware and lateral attacks.
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- ● 24/7 Cyber Assistance: Immediate support for security incidents to minimize potential damage.
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- ● Cyber Risk Scoring: Analyze your company’s cyber risk profile to tailor your security strategies effectively.
The SMX difference.
Yes, we’re high tech with high returns. But more importantly, we’re high touch. So when you partner with SMX, you become part of SMX. You choose the level of support your company requires and we deliver:
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- ● Security Monitoring: Examine and strengthen the security of your wireless networks.
● Network Vulnerability Analysis: Identify and address security weaknesses in your network infrastructure.
● Anti-Ransomware: Defend against ransomware and lateral attacks.
● 24/7 Cyber Assistance: Immediate support for security incidents to minimize potential damage.
● Cyber Risk Scoring: Analyze your company’s cyber risk profile to tailor your security strategies effectively.
- ● Security Monitoring: Examine and strengthen the security of your wireless networks.
-
- ● Security Monitoring: Examine and strengthen the security of your wireless networks.
-
- ● Network Vulnerability Analysis: Identify and address security weaknesses in your network infrastructure.
-
- ● Anti-Ransomware: Defend against ransomware and lateral attacks.
-
- ● 24/7 Cyber Assistance: Immediate support for security incidents to minimize potential damage.
-
- ● Cyber Risk Scoring: Analyze your company’s cyber risk profile to tailor your security strategies effectively.
When it comes to IT solutions, we give you the world.
At SMX, our presence across key regions means we can offer local expertise with an international reach, seamlessly addressing your IT challenges no matter where your business operates. From our headquarters in Miami to regional offices across the United States, Latin America, Europe, and Asia, we ensure that you have access to contracting options tailored to facilitate the execution of your projects.
Ready to eliminate technology roadblocks and achieve your business goals?
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